To reinstall your USB cable modem, follow these instructions:
(NOTE: These steps may require you to remove this CD, and use your installation CD. Therefore, you may want to read all instructions or print this page, and the "USB Driver Removal" instructions before continuing.)

1. BEFORE you plug in your USB cable to your computer, insert the Motorola Surfboard USB Cable Modem CD - given to you at the time of the original installation - into your CD-ROM drive (If you have already plugged in the USB cable into both your computer and modem, click here).

2. Once you have inserted the CD, give it a moment to load (an indicator light on your CD-ROM drive will usually shut off once it is ready).

3. Plug in your USB cable to your cable modem. A few seconds after you plug it in, an "Add Hardware Wizard" should appear. If the wizard does not appear, restart your computer and try again. Your computer should eventually detect new hardware.



4. Once the "Add Hardware Wizard" is open, click, "NEXT."

5. Be sure "Search for a suitable driver for my device" is selected, and click "NEXT."



6. Be sure "CD-ROM drives" is the ONLY box checked, and click "NEXT."



8. Click "NEXT" again. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive, and follow steps #9-14. Otherwise skip to step #15.



9. On the Insert Disk window click "OK." The Files Needed window is displayed.



10. If necessary, select your CD-ROM drive in the Copy files from list.

11. Click "BROWSE."



12. Locate the "NetMotCN.sys" file in the CD-ROM root directory.

13. Double-click the "NetMotCM.sys" file. The Files Needed window is displayed.

14. Click OK. The "Found New Hardware Wizard" window is displayed.

15. Click "FINISH" to complete the installation.



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