To reinstall your USB cable modem, follow these instructions:
(NOTE: These steps may require you to remove this CD, and use your installation CD. Therefore, you may want to read all instructions or print this page, and the "USB Driver Removal" instructions before continuing.)

1. BEFORE you plug in your USB cable to your computer, insert the Motorola Surfboard USB Cable Modem CD - given to you at the time of the original installation - into your CD-ROM drive (If you have already plugged in the USB cable into both your computer and modem, click here).

2. Once you have inserted the CD, give it a moment to load (an indicator light on your CD-ROM drive will usually shut off once it is ready).

3. Plug in your USB cable to your cable modem. A few seconds after you plug it in, an "Add Hardware Wizard" should appear. If the wizard does not appear, restart your computer and try again. Your computer should eventually detect new hardware.

4. Once the "Add Hardware Wizard" is open, click, "NEXT."



5. Windows automatically searches for the correct USB drivers and installs them.

6. Click, "FINISH" to complete the installation.



8. If the wizard does not locate the driver, verify that the SurfBoard Cable Modem CD is clean, and properly inserted in the CD-ROM Drive. If you still cannot find the correct driver file, you may need to remove the drivers first and try again. For instructions on removing the drivers, close the wizard, and click here.

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